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FAQ

Order Process Brief

  1. Custom your order in details before go to the bank.
  2. It usually takes us about 1 month to get your order ready for shipment. We send the pictures of the finished order to you and the shipment can be arranged by us or you. You may have your own inspection rep or team come down to our factory to make sure everything is ready for shipment.
  3. We send out the products to the port of Ningbo(Gasoline &  Electric scooters) or Foshan(Motorcycles) where the ship departs to the port in your country.
  4. We will send you all necessary papers, with which you can collect the products at your port.

Order Custom

OEM is welcome. You could custom your order as follows:

  1. Body color: see color chart in this page
  2. Decal: We can provide factory default decal or you can give us your decal design.
  3. Brand & Custom logo: You may use factory brand ZNEN/FOSTI or have your own brand by putting  your logo on the seat,  engine, shipping carton, fairing body., etc.

Warranty & Support

  1. Warranty on gasoline scooters and motorcycles:  We provide a limited factory warranty of 8000km or 1 year(after the order arrival at destination port), whichever comes first.
  2. Warranty on electric scooters: 3 years on the motor;  1 year on the silicon battery and 3 years on the lithium battery.
  3. If you got any warranty covered broken or defected parts, make sure you  get evidence videos or pictures and send to our company immediately. We will help you find out the cause and send over the replacements parts to you ASAP if it is urgent. Otherwise, we will compensate you with the replacements during your next order.
  4. We provide all the parts of the scooters we make.  You may want to purchase some parts along with your order.

Payment

For container orders, we accept T/T(30% as deposit prior order and 70% as balance against the copy of B/L) or L/C at sight.  We require 100% T/T prepaid when it comes to sample order. We have independent accounts for the gasoline scooters, electric scooters and motorcycle orders.

Bank info for GASOLINE SCOOTER order:

BENEFICIARY BANK: BANK OF CHINA, TAIZHOU LUQIAO SUB-BRANCH
BENEFICIARY BANK ADDRESS: NO. 39-53 NANGUAN ROAD，LUQIAO, TAIZHOU, ZHEJIANG, CHINA
SWIFT CODE: BKCHCNBJ92J
BENEFICIARY NAME: TAIZHOU ZHONGNENG IMPORT AND EXPORT CO., LTD
BENEFICIARY ADDRESS: #389 XINWEN ROAD, XINQIAO TOWN, LUQIAO DISTRICT OF TAIZHOU, ZHEJIANG PROVINCE, CHINA 318055
BENEFICIARY A/C NO.: 840029333108093014

 

Bank info for ELECTRIC SCOOTER order:

BENEFICIARY BANK: BANK OF CHINA, TAIZHOU LUQIAO SUB-BRANCH
BENEFICIARY BANK ADDRESS: NO. 39-53 NANGUAN ROAD，LUQIAO, TAIZHOU, ZHEJIANG, CHINA
SWIFT CODE: BKCHCNBJ44A
BENEFICIARY NAME: TAIZHOU ZNEN MODERN EV TECH CO., LTD
BENEFICIARY ADDRESS: #389 XINWEN ROAD, XINQIAO TOWN, LUQIAO DISTRICT OF TAIZHOU, ZHEJIANG PROVINCE, CHINA 318055
BENEFICIARY A/C NO.: 381872328926

 

Bank info for MOTORCYCLE order:

BENEFICIARY BANK: BANK OF CHINA, FOSHAN BRANCH
BENEFICIARY BANK ADDRESS: NO. 2 REN MIN XI ROAD, FOSHAN CITY, GUANGDONG, CHINA
SWIFT CODE: BKCHCNBJ44A
BENEFICIARY NAME: FOSHAN CITY FOSTI IMPORT AND EXPORT CO., LTD
BENEFICIARY ADDRESS: HIGH AND NEW TECHNOLOGY DEVELPPMENT ZONE, NANZHUANG TOWN, CHANCHENG DISTRICT, FOSHAN, GUANGDONG, CHINA
BENEFICIARY A/C NO.: 660057762654

Freight

Departure port and arrival port: The default port in our price term is Ningbo(Gasoline & Electric scooter orders) or Foshan(Motorcycle orders). Find out your the name of your closest sea port and we will check if there is a ship available to your port.

Sea freight cost:  There are two main shipping ways: LCL(less container loading) and FCL(full container loading).  Better reconfirm with us on the sea freight cost 1 week before shipment since the FCL rates are fluctuating from week to week.

Sea freight arrangement: We are glad to help customer arrange the sea freight. In L/C payment term, we can include the sea freight cost to the L/C value. In T/T term, the sea freight cost shall be paid along with the balance.

Can I visit your factory? How can I get there?
Sure, you are so welcome to our factory.
Gasoline and electric scooters factory address: #389, Xinwen Rd, Xinqiao Town, Luqiao District, Taizhou, China. If you land in Shanghai, go to Hongqiao Railway Station and take a train south to the station of Wenling. You can also fly to Taizhou Airport, which is only 15min away from our factory. Let us know your time of arrival and we will pick you up at the railway station or the airport.
Motorcycle factory(FOSTI) address: High and new technology development zone, Nanzhuang Town, Changcheng District, Foshan, Guandong, China. If you land in Baiyun Airport in Guangzhou, let us know and we will pick you up there.

 

What is the quality like?
Over 80% of our scooters are Euro 3/4 certified. Most 50cc and 150cc scooters are certified to USA market.  It is the quality  that make us the leading manufacturer of scooter in China since early 2014. We provide solid warranty and after-sale support. We always encourage customers to place a container at least for trial order.

 

Can I place a sample order first before purchasing in bulk? How long it takes to get the sample ready? Can I pay for my sample by paypal?
Despite the fact that most customer place a container to start the business, sample order is also welcome. Remember, we NEVER intend to sell to individuals. There will be the sample charge USD100/unit.
A sample order has the exact same procedure as bulk order so you should wait about 25-30 days to see the finish of your sample order.
Paypal is OKEY when it comes to sample order. Notice, paypal cut 4% on each transfer so you will be asked to add 4% exta to the order value.

 

Can I place an order with several models in different colors?
Yes, we suggest you select no more than 2 models & 3 colors in a 20’GP container order and no more than 3 models & 4 colors in a 40’HQ order.

 

Does the vehicle come assembled?
There are 2 main the packing solutions:
1. SKD(semi-knocked-down): The front wheel is disassembled, the handle bar is bent over, the rear suspensions are loosened. It takes half an hour to reassemble it back. Most orders use SKD packing since the container can load more.
2. CBU(competely-built-up): The vehicle is completely assembled. You can ride the scooter right after you open the carton. Compared to SKD packing, the container loads less products when using CBU packing.

 

How many units of vehicles can a container load?
There are 20GP container and 40’HQ container. The capacity of a container is subject to the vehicle size and packing solution. In most cases:
20’GP capacity(SKD): 24-35units.
40’HQ capacity(SKD): 75-105units.

 

How long does it take to get the order ready?
No matter it is a sample or a bulk order, the lead time is usually 30 days after the receipt of wire or L/C.  The lead time of an order before and after Chinese New Year could be 40-50 days.

 

Can this model be sold to my country?
This is not a frequently asked question from customers but our sales reps will have to double check the model availability to your country since many of our models are exclusive to some countries. We are NOT intending to explore more cusotmers from Netherland, South Africa.

 

Can I get a price discount if I order a container?
The quote we give out is based on container orders. So please understand that we don’t want to waste time on price negotiating on a container order.  Any order less than a container will be charged USD10-30/pc extra.

 

I am from a E.U country. Is your scooter street legal in my country?
Regarding the gasoline scooters, the Euro4 certification has been required on 125cc scooters since 2017 and will be required on 50cc from 2018. Ask for the list of the Euro4 certified models from your sales representative. We are not making any 150cc scooters to Europe anymore.
As for the electric scooters, it requires no Euro 4 certification.

 

What parts shall I get for after-sale service?
These parts are recommended to come along with your order:
1. Tires, brake pads, brake shoes, brake lines.
2. Starter relays, ignition coils, megnato stators, regulators, CDI.
3. Spark plugs,  engine gaskets, pistons and piston rings.
4. Mirrors, light assy, bulbs.

 

Do you have a color chart that I can pick for my order?
Yes, check the pictures below